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SHIPPING AND RETURNS

Shipping Policy

Order Processing

Please allow 2-4 days for your order to process and ship, unless otherwise noted. Orders are processed and shipped Monday through Friday from 9:00 am to 2:00 pm. All orders placed after 2:00 pm WEST on Friday will be processed the following Monday. If you have any questions or concerns, please contact: cocomaloo.socal@gmail.com                          

Domestic shipping

All the orders will be shipped via Priority mail and delivered in 3-8 business days for 9$. We do offer free shipping on all US orders over 100$.

(Please note that this is an estimated time by USPS. This is not a guaranteed shipping time)

As soon as your order ships, we send you an email including your tracking number. If you have any trouble locating it, feel free to contact us at cocomaloo.socal@gmail.com

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International shipping

International packages ship with a flat fee of 26$ and are sent via Priority mail International, and will be delivered in 6-10 business days. International shipment may be subject to additional customs, duties, and fees which are the full responsibility of the recipient.

Return Policy

DOMESTIC RETURNS  

If for any reason you are not happy with your purchase, you may return the items postmarked within 7 calendar days of receipt for a refund to your original method of payment. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered). 

Please note that the Shipping and handling fee $8 will be deducted from your refund.

We do not accept Returns on sales items

Please contact cocomaloo.socal@gmail.com to initiate a return and we will email you a pre-paid shipping label to use.

Once you have your label, simply drop your package off at a nearby UPS store. As soon as your returned item has been received, we will review it(item(s) should be unaltered) and process the return. At this point you will receive a return email notification. Then it generally takes 2-5 days to see the refund hit your bank statement.

 

INTERNATIONAL RETURNS 

 Please return your item by any trackable methods and email cocomaloo.socal@gmail.com the tracking number.  We do not accept Returns on sales items

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